Innovative Binaries' Benefits

Sit back, relax and enjoy your flight to success while Online Customer Management System takes care of your customers!

Due to its meticulous nature and easy-to-use interface, you benefit from:

•  Web-based CRM Application : Secure online storage of all information related to current and potential customers. Access this information 24/7 from anywhere in the world.

•  Sales Force and Territory Management: Easily manage your local/ remote sales team and territory assignments. Remote collaborating becomes a very simple task. Create login accounts for your marketing partners and choose what information you would like to share with them.

•  Online Document Repository: Maintain an online repository of documents /files associated with pre and post sales. Share this information with your Sales team. This ensures everyone sales team member is using the latest portfolio/collateral.

•  Maintain documents associated with customers separately. All Quotations, presentations, etc can be categorically stored.

•  Automatic Email Blasts: Personalized emails/ Automatic emails/ Business email alerts based on product subscription expiry/ Mass mailing/ Newsletter distribution and no-spam assurance. Maintain an accurate record of customer-related communications, with automated tracking of customer e-mails associated with appropriate customer records.

•  Automated Reminders: Let the application remind you of all the activities of the day. Could be Sales follow-up calls or automated reminders of any service/subscription of a customer expiring.

•  Web Surveys: Ability to design customized web surveys for your website. Change the Web Survey as many times as you like. The Survey is displayed on your website and the information and respondent statistics are stored into the application directly.

•  Customer Segmentation: The application allows you to divide your customer base into groups that are similar in specific ways relevant to marketing. Using segmentation allows companies to target groups effectively, and allocate marketing resources to best effect. This also allows for effective & fruitful communication. Each criteria you choose for segmentation would be based on your products/services or your unique segmentation parameters

•  Customized, Crisp and Clean Interface : Display just the information you need to see at a time with specially designed interface. This increases productivity and you do not get lost, in all the data you own. Let the simplicity of the program not lead you to believe that the features are inadequate!

•  Simplified Data Integration: Capture information from your website forms directly into the application. Reduce data capture errors caused by a manual entry! (If you have your current data in any db format, we will import the data into the application at no extra cost)

•  Opportunity Management: Drive opportunities by automating activities such as follow-up calls and emails, based on the sales and marketing processes defined by you

• Quotation/Invoice Generation: Version 2 will have an Quotation/Invoice generation module to be able to automatically /manually generate & distribute pdf quotes/invoices to your customers